Refund policy
Return & Exchanges
- Returns accepted within **30 days of delivery**.
- Customers are responsible for return shipping costs unless the item is defective or incorrect (proof required).
- Items must be unused, in original packaging, with tags, and include proof of purchase.
Cancellations
- Cancellations accepted within **1 hour of purchase**.
- After this time, orders may already be processed and cannot be cancelled.
Damage & Issues
- Please inspect your order upon arrival and contact us within **2 days** if there are any defects, damage, or incorrect items.
- We will evaluate the issue and make it right.
Non-Returnable Items
- Custom/personalized products (such as special orders).
- Sale items.
Refund
- Once we receive and inspect your return, we’ll notify you of approval or rejection.
- Approved refunds will be issued to your original payment method.
- Please allow time for your bank or credit card company to process the refund.
Failed Delivery & Incorrect Addresses
- Original delivery charges are non-refundable if:
- You weren’t at the address to receive your package,
- You didn’t rearrange delivery,
- Or you failed to collect from the postal service.
- If your order is returned due to an incomplete or incorrect address:
- **Resend option**: You’ll need to pay delivery charges for redelivery.
- **Refund option**: A refund will be issued minus original delivery charges.